Everything people ask before the first walk.
Who will walk my dog?+
The walker who comes to your meet & greet is the walker who takes your regular walks.
What is an arrival window?+
Walking companies schedule by windows, not exact minutes, because a walker strings several homes together. You pick Morning, Midday or Afternoon; your walker arrives inside it. On weekends we walk Midday only.
What is on a report card?+
Whether your dog peed, pooed and drank, how long the walk was, a mood note, photos, and the walker’s own note. The first photo is also shown in the email as an image that anyone who has the email can open; it is resized, carries no location data, and we remove it on request.
How do tips work?+
Every report card has a tip button. It is optional, and 100% of it goes to your walker.
Can I change or cancel my plan?+
Yes. Plans are monthly and renew automatically. Change your card, see invoices or cancel from Manage billing in your account; a cancellation takes effect at the end of the month you have paid for.
What if I need an extra walk?+
Book one from your account up to two weeks ahead, until 8pm the evening before. You pay for it when you book, or use a rollover walk and pay nothing.